Purchase Protection Policy

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Purchase Protection Policy

Shop with confidence

Buy n Sell (India).com’s Purchase Protection Policy is there to help you purchase items on our site with confidence. All your purchases are covered under our Purchase Protection Policy only if you pay through the Safe-Pay payment policy of our site.

The majority of transactions are completed quickly and smoothly but there are occasions when transactions do not work out as expected. When buyers face any transaction problems, our Purchase Protection Policy can be of great assistance to help you get your money back.

Purchase issues could be of the following two types:

· Paying for an item and never receiving it; or

· Receiving an item that is significantly not as described, such as buying a pair of jeans but receiving a formal trouser instead.

Limit of Purchase Protection cap

All transactions are entirely covered under our Safe-Pay policy, only if it's paid through our Official Payment Gateway " Times of Money" or Offline payment made through Cheque/DD to Buy n Sell (India).com bank account.

Payment transactions done other than the Safe-Pay payment methods such as paying the seller directly through Credit/Debit card, Cheque/DD, Bank Transfer/Deposit, VPP, Cash on Delivery (COD), Money transfers services like PayPal**, Western Union, cash/cash on delivery or in any other form are not covered and in such cases Buy n Sell (India).com is not responsible for your payment protection, neither it will accept any such claims of your payment.

Eligibility criteria for your claim

Under Safe-Pay Purchase Protection Policy, the following transactions or items are eligible for claim.

· You must be a winning bidder/buyer of an item purchased on Buy n Sell (India).com.

· Item purchased should not be under violation of any policy or prohibited items list of our site.

· The Final Sale price of the item purchased or bought is over Rs. 40/-

· Total payment or purchase value is over Rs. 40/- if multiple items purchased through Dutch Auction (Fixed Price Multiple item auctions)

· Multiple items cannot be combined to file a claim to meet threshold of Rs. 40/-. For Ex. If you purchase an item with a value of Rs.20 each from same or two different sellers, then you cannot combine these two items to become eligible for filing the claim.

· File the claim on 8^th day, not exceeding 15 days from the date of the payment made. All claims filed after the set deadline will not be entertained and Buy n Sell (India).com will not be responsible or liable for your payments.

Non eligibility criteria for your claim

A direct payment made to the seller other than the Safe-Pay payment methods of our site. Such as paying the seller directly through Credit/Debit card, Cheque/DD, Money transfers services like Western Union, Cash/Cash on Delivery (COD) or in any other form, are not covered under the Purchase Protection Policy and all such claims will not be entertained.

· Items that have been altered or changed, repaired, discarded or resold.

· Items which are picked up or delivered in person.

· Intangible items, such as services or digital items.

· Item/Items purchased or bought by mistake or change of mind after the purchase.

· Paying twice or making excess payment for the same item or multiple items.

Highlights of our Purchase Protection Policy

· Unlimited Coverage. Best & more purchase protection available as to what other online sites offer.

· Purchases covered for as low as Rs. 40/- for an individual item.

· Get full refund for eligible claim under our Purchase Protection Policy and yes, the shipping & handling fees as well. Isn’t that great?

A brief about our Purchase Protection Policy

Eligibility criteria

You are eligible for a full refund of the payment amount if:

The seller does not contact you and provide shipping details.
In such case, you should file a Goods Not Received (GNR) claim immediately, on 8^th day, not exceeding 15 days from the date of the payment made to get your refund.

You will not be eligible for a refund if:

You do not confirm whether item was delivered or not within 15 days from the date of payment. It is then assumed that the item was delivered within time-lines and your payment will be issued to the seller.
You raise a refund request within set time-lines, but the seller provides valid Proof of Delivery (POD). In this case, the refund will be put on hold till our Safe-Pay team investigates the issue.
You confirm that the item was received.

If a Refund Claim is raised by the Buyer, the Seller has all the right to challenge the same. Our Safe-Pay team may put the buyer’s Refund Claim on hold for investigation.

Note: All Goods Not As Described (GNAD) cases will be handled under our GNAD policy and it's not a part of our Purchase Protection Policy

** International Buyers Payment policy

International buyers can purchase items on Buy n Sell (India).com through their PayPal account if a seller accepts PayPal payments. However, all international purchases are covered as per the PayPal Buyer Complaint Policy.

All payments for international purchases through PayPal will go directly to respective sellers PayPal account and covered as per PayPal Buyer Complaint Policy instead of Buy n Sell (India).com. For more details on PayPal Buyer Compliant Policy visit the links below.

https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help

https://www1.paypal-virtualchat.com/

Violations under Purchase Protection Policy

Violations of any of the above mentioned policies may result in a range of actions, including: