We believe that key
to successful online trading is direct communication between buyer and seller.
However, from time to time, misapprehension occurs. Buy n Sell (India).com
serves only as a venue in which buyers and sellers trade between each other, we
cannot force a bidder to follow through at the end of the auction.
Why this Policy?
We strongly believe, if a buyer doesn’t contact the
seller or make payment within 5 days of winning or buying the item, there are
very bleak chances they will do so after 5 days. If there are certain
legitimate reasons then it’s the buyer’s responsibility to inform seller about the
delay in payment. Hence, a seller can file a Payment Not Received (PNR) report
on 6th day with us and move forward. After
6th day a
seller is not liable to complete the sale with the buyer and they can deny the
buyer’s request to complete sale.
This policy of filing the Payment Not Received (PNR) report on 6th day will save
sellers’ valuable trading time and seller will receive the Final Sales Fee (FSF) credit at the earliest, unlikely on other
sites where they have to wait almost weeks to get the case closed and receive credit,
wasting a complete 7 days of trading time with the items fate undecided, running
after the buyer who will not pay, thus hampering
the monthly business and financial cycle of a seller.
How it Works?
If you're unable to complete a sale with the buyer for
non payment of the item they won or they didn’t communicate within five days
after winning the item to complete the transaction, you may open
Payment Not Received (PNR) report with
us on 6th day from the item sale date and may close the case to
“Relist” the item or can offer a “
Second Chance Purchasing” to the other
bidders. We’ll give a strike on buyer’s account for defaulting on payment. Such
strike or strikes can lead to the suspension of the buyer’s account on Buy n
Sell (India).com
and no appeals will be entertained thereafter.
However, if a winning bidder or buyer has backed
out after your auction ends; you should try and offer the item to the next
highest bidder or relist the item after filing the Payment Not Received (PNR)
report on 6th day. If you are sure that the buyer will not honor the
payment, only then consider to relist the item or to offer the next high bidder
within 5 days of sale or else wait for 6th day to file the Payment
Not Received (PNR) report, this will ensure that you don’t end up selling the
same item to two buyers and making your sale complicated.
When you can file for Final
Sales Fee (FSF) credit?
You can file for
Final Sales Fee (FSF) credit between 6to 30 days from the end of auction date.
How to apply for your Final Sales Fee (FSF) credit?
If you encounter a non-paying buyer and want to receive
a Final Sales Fee (FSF) credit,
follow these three steps:
1. Make sure
you tried contacting your bidder/buyer once before reporting them.
2. Send a courteous
Payment reminder to the buyer through email, sms or phone.
3. Intimate us by filing the Payment Not
Received (PNR) report on
6th day to start the Final Sales Fee (FSF)
credit process with us.
Follow the steps below to file the Payment Not
Received (PNR) report :
1.
Visit the Sold
section in your “My Account” page.
4.
You will receive an email to your
registered email address about your Final
Sales Fee credit.
To check the status,
go to “Refund Request” section of your “My Account” page under “Account
Details” section.
Buy n Sell (India).com’s policy for non-paying
bidders are :
Non-paying bidders/buyers will receive strike on their
account for defaulting on payment. Such strike/strikes can lead to the
suspension of buyer’s account on Buy n Sell India.com
and no appeals will be entertained thereafter.
How to block a member to bid or buy your item(s) :
If you have had this problem more than once with
the same Bidder or Buyer, you can use the “Block
Users” feature available in your “My Account” page under “Selling”
section, to prevent that user from bidding on your future Auctions.
Notes:
To file a Payment Not Received (PNR)
report, click here
Only one Payment Not Received (PNR) report
is allowed for a particular buyer, do not file multiple reports for same transaction, as this will
delay your credit process.
You will get your Final Sales Fee (FSF)
credit within 72 hours from the day you filed it.
After we credit your Final Sales Fee (FSF) in
your Buy n Sell (India).com,
you’ll receive a confirmation email from our Billing department.
Authored
by: Admin
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